CCMA Sponsor Event - Genesys - Innovating Experience Excellence at Uber with Genesys
Date: 08/10/2024
Venue: Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.
Join Genesys at Uber's Limerick office for an exclusive interactive event focused on creating a Centre of Excellence that drives innovation and service excellence. Discover how Uber is leading the way from Limerick, and explore how Genesys can support your transformation journey with AI-powered experience orchestration.
This event features:
- Uber’s strategy for service excellence
- Genesys discusses the 6 levels of Experience Orchestration
- Dynamic roundtable discussion around customer and employee experiences
- Interactive workshop, building and designing some AI-Powered Bots and workflows.
The event is specifically designed for CX and EX leaders, as well as Data and Digital specialists. Concluding the experience with a networking lunch and an exclusive tour of Uber's state-of-the-art facility.
Don't miss this opportunity to engage with industry leaders and gain valuable insights into the future of customer and employee experience.
Agenda
- 9.30am – Welcome and coffee
- 10.00am – Uber Limerick – Centre of Excellence – 30 mins
- 10.30am – Genesys - AI-Powered Experience Orchestration - 30 mins
- 11.00am – Networking Break
- 11.30am – Interactive Session – ThinkTank/ Demo – Where to start with AI
- 1.00pm – Lunch
- 2.00pm – End and tour of Uber facilities
Our Presenters and Presentation Titles
- Seamus Hayes / AI Expert - AI-Powered Experience Orchestration
- Eoin O Sullivan, Centre of Excellence – Safety & Compliance – driven from Limerick
- Chris Jaycock / Canice Lambe/ Jamie Little & Kelly Prunty - Interactive Workshop and Roundtable discussion
Please note competitors to Uber and Genesys are kindly requested not to register to attend this event.
Reserve a Place at This Event
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