CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience
Date: 13/02/2025
Venue: Lawlors Hotel, Naas, Co. Kildare.
In today’s fast-paced, customer-driven world, knowledge is more than power—it’s the key to delivering exceptional customer experiences. This exclusive event, hosted by evcoms in partnership with NICE, delves into how knowledge management, intelligent AI, and innovative CX solutions empower organisations to exceed customer expectations.
Key Topics Include:
- Insightful Keynotes: Industry leaders and thought pioneers will share how embracing the power of knowledge can transform CX strategies.
- Expert Panel Discussions: Explore the role of AI-driven tools and actionable insights in improving customer satisfaction and operational efficiency.
- Interactive Demonstrations: Experience NICE’s cutting-edge technology in action, including their latest solutions for knowledge optimization in contact centres.
- Networking Opportunities: Connect with CX professionals, industry experts, and thought leaders to exchange ideas and best practices.
Attendees will gain actionable insights into harnessing the power of knowledge to streamline customer journeys, improve first-contact resolution rates, and deliver personalised experiences that drive loyalty and growth.
Agenda
- 09:00 – 09:30 | Registration and Breakfast
- 09:30 – 09:45 | Welcome and Intro
- 09:45 – 10.45 | Putting NICE in context
- 10.45 – 11:30 | Knowledge Demo
- 11:30 – 11:45 | Coffee break
- 11:45 – 12:15 | Panel Conversation
- 12:15– 12:20 | Q&A
- 12:20 – 12:30 | Closing Remarks
Our Speakers
- James Bentley, Manager Sales Engineering International CXone, NICE.
- Keith Jackson, VP Partner Sales International, NICE.
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