CCMA Sponsor Event - Verint - The CX Automation Forum
Date: 25/09/2024
Venue: Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.
Join Verint, in partnership with CCMA Ireland, for an enlightening morning at our first-ever CX Automation Forum on 25th September.
REGISTER HERE - CX Automation Forum | Verint
Verint is at the forefront of AI-driven innovation, offering an open platform that empowers you to integrate AI capabilities swiftly and seamlessly. Expand your toolkit at the pace that suits your enterprise’s needs, guided by your strategic objectives.
At this event you will get to:
- Engage - Dive into a world of exclusive insights as industry experts and seasoned practitioners share their groundbreaking thoughts and ideas.
- Learn - Discover how Verint’s cutting-edge AI and data analytics are revolutionising CX automation, turning what was once a distant dream into today’s reality.
- Connect - Absorb invaluable wisdom from the foremost authorities in customer and employee engagement, as well as firsthand experiences from Verint’s esteemed customers.
Our keynote for this event is Alan Gates, Solutions Consultant, Verint. We are also delighted to welcome Special Guest Speaker, Chris Rainsforth - Director of Learning & Innovation at the Forum
Chris is an award-winning Contact Centre professional with 25+ years of industry experience, holding leadership roles in Operations, Planning, Training and Quality. He worked for a number of years at npower where his last role was Head of Operational Insight – utilising quality, interaction analytics and customer feedback data to drive an improved customer experience. As Director of Learning & Innovation, Chris continues to develop further the Best Practice programmes and Learning and Development offerings at the Forum, as well as supporting its members.
Our agenda:
- 9.00 – 9.30 a.m. Registration and networking
- 9.30 – 9.35 a.m. Welcome
- 9.35 – 10.00 a.m. Keynote with Alan Gates, Solutions Consultant, Verint
- 10.00 – 11.00 a.m. Workshop Roundtables with Chris Rainsforth, The Forum
- 11.00 – 11.30 a.m. Networking Coffee Break
- 11.30 – 11.55 a.m. Customer Speaker
- 11.55 – 12.20 p.m. Panel Discussion
- 12.20 – 12.30 p.m. Closing Remarks
Please note competitors to Verint are kindly requested not to register to attend this event.
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