CCMA Sponsor Event - Verint - CX Solutions Clinic
Date: 12/03/2025
Venue: Aviva Stadium, Dublin.
This dedicated event at the Aviva Stadium is designed to help you navigate your customer experience (CX) journey with the expert guidance of top CX professionals. This clinic is an excellent opportunity for you to gain valuable insights and practical advice tailored to your unique business needs. Our team of specialists will provide actionable solutions aimed at elevating your customer engagement to new heights. Whether you’re looking to improve customer satisfaction, streamline your processes, or implement new CX strategies, our experts are here to support you every step of the way.
The event will kick off with a keynote address highlighting the latest advancements and capabilities of Verint’s solutions. A special customer speaker will share their firsthand experience and success story with Verint’s platform.
Following the keynote, attendees will have a 1.5-hour window to network and engage in hands-on demos with Verint experts during our Clinic Time. Enjoy a complimentary breakfast and coffee as you explore the practical applications and benefits of our cutting-edge technology.
The event will conclude with a closing keynote, summarising the insights and takeaways from the morning’s activities. Don’t miss this chance to connect, learn, and be inspired by the future of customer engagement.
Agenda
- 09:00-09:30 | Registration and Refreshments:
- 09:30-09:35 | Introduction & Overview
- 09:35-09:55 | Verint Keynote: Stronger, Faster AI Outcomes: Moving from AI Experiments to AI Success
- 09:55-10:05 | Inside the CX Solutions Clinic and What to Expect.
- 10:05-10:20 | Customer Speaker: Timothy Bell, Customer Experience (CX) Manager from Novuna Personal Finance
- 10:20-11:45 | CX Solutions Clinic & Networking
- 11:45-12:00 | Closing Remarks & Next Steps
The CX Solution Clinic
During the CX Solutions Clinic 10:20 a.m. -11:45 a.m. is your chance to delve into your CX journey, receive personalised advice, and see demonstrations of solutions tailored to your business challenges. Enjoy a full breakfast while networking and reconnecting with fellow CCMA Ireland members. The four areas available for exploration are:
1. Seamless Self-Service: Four Bots, One Unified Journey - Experience effortless self-service with our versatile bots.
2. Double Agent Capacity: Verint CoPilot Bots - Watch as our bots cut call durations in half, from 6 minutes to just 3.
3. Insightful Interactions: Boost Business Outcomes & Loyalty - Discover how our bots enhance customer loyalty and drive business success.
4. Future-Ready Workforce: Predict, Recruit, Empower - See how our bots prepare your team for success with predictive insights and empowerment tools.
Please note competitors to Verint are kindly requested not to register to attend this event.
Reserve a Place at This Event
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