CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World
Date: 10/12/2024
Venue: Webinar 3 p.m.
Customers today demand more than just efficient service—they seek empathy, personalisation, and inclusivity. Can AI, often seen as impersonal, help businesses deliver on these expectations?
Join Risa Eldridge, Senior Director of Product Management and Alexis Kitchen, Director, Product Management from CallMiner in this exclusive Women in CX webinar, where we’ll explore how AI can enhance customer empathy at scale.
They’ll also dive into:
- The Role of AI in Empathy-Driven CX: Discover how AI can decode empathy, enabling brands to build authentic connections. With insights from CallMiner’s AI tools, we’ll show how technology can turn customer data into understanding and responsiveness.
- Reducing Bias in AI for Fairer Customer Experiences: As AI becomes critical in CX, ethical design is key. Learn strategies for creating and refining AI systems to reduce bias, ensuring fairness and equity in all customer interactions.
- Building a Culture of Empathy with AI Insights: See how AI-driven insights can foster a company-wide empathy culture, empowering customer service teams to engage with authenticity and cultural awareness.
The duration of this webinar will be between 45 minutes and one hour.
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