CCMA Sponsor Webinar - KantanMT - Putting Your Customer First, Can AI Help? An Expert discussion.
Date: 09/10/2020
Venue: Webinar 11 a.m.
Join us for a discussion with experts Peter Gerson, Senior Manager Player Support, Keywords Studios and Tony O'Dowd Founder and Chief Architect of KantanMT.com.
We will discuss how AI has assisted Player Support at Keywords Studios and enabled his team to improve operational efficiencies and increase CX.
Keywords Studios provides services/support to 24 of the top 25 gaming/entertainment companies in the business. The company delivers multilingual support through a team of 1,500 support agents covering an expansive 50+ languages across all time zones, ensuring service that never sleeps – just like today’s games.
KantanMT is a pioneer in neural machine translation solutions. Its market-leading platform, KantanMT, enables global organisations to customise, improve and deploy neural MT solutions at scale.
Peter will provide an overview of the integration of AI into the contact centre and discuss why it’s not an either-or solution but a collaboration that will enhance your customers' experience, putting your customer first.
Specifically our experts will discuss:
- How AI has assisted Player Support at Keywords Studios and enabled his team to improve operational efficiencies and increase CX.
- Integration of AI into contact centres, why it’s not an either-or solution
- AI is a collaboration that will enhance your customers' experience, putting your customer first.
About the Speakers
Peter Gerson, passionate about gaming since owning his 1st commodore 64 has been helping his clients implement custom-crafted player support outsourcing solutions for the last decade. He is all about great customer experiences, championing people, projects, and technology, to put your customer first.
Tony O'Dowd, is the Founder and Chief Architect of KantanMT.com, a cloud-based Custom Machine Translation (CMT) solutions provider. He is a serial entrepreneur and localisation veteran with more than 25 years’ experience working in the language industry. Tony has previously held senior positions at Lotus Development Corporation, Symantec Corporation, Corel Corporation Ltd., and Alchemy Software Development, which he founded in 2000.
The discussion will be facilitated by Jim Nolan, CX Evangelist and Sales Manager, KantanMT.
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