Previous Events

January 2019

29.01.2019

CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?

Since the early 1980's, Contact Centre technology vendors have promised to improve the efficiency of agents, whilst improving customer service. Despite this, we still have a large agent population selling products, supporting and delighting customers. The current wave of AI and Automation-based solutions promise to deliver yet more improvements, but will they deliver? This session will review the current state of “automation” technologies and look at the role of your agents over the coming years.

Location
Louis Fitzgerald Hotel, Naas Road, Newlands Cross, Dublin, D22 X5N7.

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Date:
29.01.2019

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16.01.2019

CCMA Sponsor Event West - The Game Plan for Making Omnichannel Customer Service Work

West invite you to attend a free one-day Masterclass hosted by CX and AI Engagement Strategist Martin Hill-Wilson, this Masterclass is a “deep dive, immersive and interactive session” intended to equip you with the tools necessary for developing an effective game-plan.

Location
Red Cow Moran Hotel, Naas Road, Dublin, D22 YX80.

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Date:
16.01.2019

16.01.2019

Sponsor Event - Oracle OpenWorld - London 16th-17th January

The CCMA is supporting Oracle OpenWorld Europe 2019, at the ExCel London. This two-day complimentary forum will help you explore ways to accelerate your business through transformation, innovation and growth.

Location
ExCel, London.

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Date:
16.01.2019

November 2018

29.11.2018

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop - Cork.

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Voxpro, Link Road, Mahon, Cork.

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Date:
29.11.2018

28.11.2018

CCMA Sponsor Event - Oracle Customer Journey Mapping Workshop - Dublin.

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Donnybrook, Dublin 4.

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Date:
28.11.2018