Previous Events

June 2019

19.06.2019

CCMA Members Forum AIB Voice ID The next generation of Customer Authentication

Join AIB and meet the teams that develop, design, deliver and support their propositions, products and services for our customers. AIB will take CCMA members through their journey to implement Voice ID, a new customer authentication system, a first to the Irish market, in conjunction with biometric technology from Nuance.

Location
AIB HQ, 10 Molesworth Street, Dublin 2.

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Date:
19.06.2019

12.06.2019

CCMA Sponsor Event - Noble Systems - Using Gamification to Power Agent Engagement & Performance

Gamification has become a significant component in the contact centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance. At this afternoon seminar Noble will share their approach to using contact centre solution data with gamification software to achieve the desired results.

Location
Teeling Whiskey Distillery, 13-17 Newmarket, The Liberties, Dublin, D08 KD91

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Date:
12.06.2019

May 2019

30.05.2019

CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman

In 2010, Davies Hickman Partners coined the term ‘omni-channel’ to describe the future of customer contact in the Autonomous Customer research for Avaya. The company is a customer insight and data agency that creates industry-leading thinking about technology, customer experience and business success. At this seminar Marcus Hickman will share insights into the latest consumer trends and opportunities for business in customer contact.

Location
Red Cow Moran Hotel, Naas Road, Dublin, D22 YX80.

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Date:
30.05.2019

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23.05.2019

CCMA CX Leadership Summit 2019 CX Evolution - Delivering for you, your Customers and your Teams in the Digital Era

Our annual industry gathering, we are delighted to announce Dr. Andrea C. Johnson, Director Global Business Systems, Workhuman as our keynote speaker. We will also hear from Sky, EA Games, Oracle and Unleash Potential on how they are supporting the delivery of CX excellence in the digital era.

Location
Killashee House Hotel, Naas, Co. Kildare.

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Date:
23.05.2019

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09.05.2019

CCMA Members Forum Northern Trust Limerick Putting the Customer at the Centre

Winners of the award Customer Contact Centre of the Year - Medium - at this forum Northern Trust will outline the approach it takes to talent acquisition and staff retention, and the important role it plays in delivering excellent customer service. The forum will also focus on Northern Trust's training and contact centre management practices as well as discussing upcoming technology opportunities and automation.

Location
Northern Trust, City East Plaza, Towlerton, Ballysimon, Limerick, V94 X2N9.

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Date:
09.05.2019

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