Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

Date: 24/10/2024

Venue: Fitzwilliam Hotel, St. Stephen's Green, Dublin.

Winter can be an especially challenging time for many contact centres and can often coincide with increased pressures in people’s personal lives. Financial strains and mental health challenges tend to intensify during this season, making it essential to proactively support your agents. By prioritising their well-being, you not only help them manage stress more effectively but also cultivate a more positive and productive work environment. Creating a supportive atmosphere enables your team to navigate the complexities of winter with greater resilience and balance.

We invite you to a morning of insight and innovation tailored for contact centre and workforce management professionals in Ireland. This session will explore best practices for maintaining agent well-being and morale. We’ll discuss how to identify and support struggling agents using Calabrio ONE, covering everything from agent adherence to quality management and analytics, and demonstrating the benefits of advanced workforce optimisation tools.

We’ll kick start the event with a networking breakfast, followed by a packed agenda of practical takeaways. Learn about effective forecasting, scheduling, adherence, quality assurance, and coaching. Hear directly from FEXCO on their successful workforce management strategy using Calabrio and experience a live demo of the platform.

Don’t miss this opportunity to connect with CCMA Ireland peers, gain insights from industry leaders, and discover how Calabrio can enhance agent well-being while supporting your customers throughout the winter and beyond.

This event will run from 8.30 a.m. to 11.00 a.m.

Please note competitors to Calabrio are kindly requested not to register to attend this event.

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