Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence
Date: 20/03/2025
Venue: Radisson Blu, Golden Lane, Dublin.
Your organisation generates vast amounts of data every day, but are you using it to its full potential? Join this interactive breakfast briefing with CCMA Ireland, CallMiner, and Davies Group as we explore how to unlock the full potential of your data to enhance CX, EX, and operational excellence.
Engage in insightful roundtable discussions and gain valuable perspectives from industry experts and peers on common challenges and best practices on delivering better CX, measuring employee performance and engagement, plus whether technology has helped or hindered progress in the contact centre.
You will also hear a real-life success story from Davies Group a leading UK professional services and technology business serving insurance, financial services and highly regulated markets on how organisations are leveraging their existing data to drive meaningful improvements enterprise wide. They will share insights and examples into how conversation intelligence has been a gamechanger, while providing a glimpse into strategies to help boost future growth!
Key Takeaways will include:
- Using your data to its full potential – challenges and solutions
- Real-world case study on how to improve efficiency and customer satisfaction
- Learn how using conversation intelligence improves the 3 important X’s – CX, EX, OPEX
Our Panel
- Lee Mostari, Director Process Analytics & AI Innovation, Davies Group.
- Michael Anderson, Vice President Business Development, Davies Group.
- Frank Sherlock, VP of International CallMiner.
This event will commence at 9.30 a.m. and conclude at 11.45 a.m.
About CallMiner
CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
About Davies Group
Davies Group, with operational centres spanning the UK, Ireland, and the US, has revolutionized its approach to data-driven decision-making since deploying CallMiner in 2019. By implementing over 10 use cases, Davies has significantly enhanced the way its global teams prioritise and enact operational changes based on conversation insights.
Please note competitors to CallMiner are kindly requested not to register to attend this event.
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