Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game.
Date: 27/03/2025
Venue: The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
AI is revolutionizing customer service—but how do leading organizations prioritize use cases and implement it successfully? Join us for a demo session showing how businesses are using AI applications like Intelligent Voice Assistants, Realtime Transcription & Summarization, and Agent Copilots to improve customer interactions, streamline operations, and enhance self-service capabilities.
This session will also feature the journey of a large customer service operation as they implemented their digital-first AI strategy, balancing automation with human engagement, ensuring better self-service with less friction. Learn how a flywheel approach allows them to to continuously refine their AI assistant based on real-world feedback allowing for iterative improvements and scalability.
Alongside this customer story, we’ll share insights into how these AI applications generate high-quality data for fine-tuning private LLMs, paving the way for custom AI models.
Key Takeaways:
- Customer Story Spotlight – Learn firsthand how a large contact centre is using AI automation to improve customer engagement and operational efficiency.
- AI in Action – See practical applications of voice AI, real-time transcription, and agent copilots in customer service.
- Beyond Automation – Discover how AI insights transform raw data into structured intelligence, enabling smarter decision-making and powering better customer experiences.
- Path to Private LLMs – Learn how to harness AI data from your use cases to build your own private LLM.
This event will run from 9.00 a.m. until 11.00 a.m.
Please note competitors to ServisBot are kindly requested not to register to attend this event.
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