Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI
Date: 01/05/2025
Venue: Webinar 11 a.m.
Amazon.com powers billions of customer interactions every year while keeping customer experience at the heart of every engagement. How? With Amazon Connect, the same AI-driven, cloud-based contact center solution available to your business.
During this one hour webinar, discover how Amazon’s customer service team uses Amazon Connect to scale efficiently, empower agents, and deliver personalized experiences—while optimizing costs. You’ll also learn how Generative AI is transforming customer service, helping businesses resolve issues faster and improve customer satisfaction.
This is a one hour webinar from 11 a.m. to 12 noon.
On this webinar you will learn:
✔ How Amazon Connect enables scalable, flexible, and cost-effective customer service
✔ How Amazon.com optimizes contact center operations while maintaining high-quality support
✔ How Generative AI is shaping the future of customer service interactions
Who Should Attend?
This webinar is designed for customer service and contact center leaders looking to enhance efficiency, reduce costs, and deliver world-class customer experiences at scale.
✔ Contact Center Managers & Directors – Learn how Amazon.com optimizes operations and empowers agents.
✔ Customer Experience (CX) Leaders – Discover AI-driven strategies to enhance customer satisfaction.
✔ Operations & IT Leaders – Explore how a cloud-based contact center can improve scalability and flexibility.
✔ Business Decision-Makers – See how Amazon Connect reduces costs while improving customer service.
Reserve a Place at This Event
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