Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts
Date: 09/02/2024
Venue: Webinar 12 noon
"In a digital age, live voice contacts matter even more in providing a high-quality customer experience.” McKinsey.
In this 45 minute webinar, we’ll be delving into the evolving role of voice in customer interactions and its emerging status as the key premium channel - especially for financial services brands.
Our panellists Tom Darnell of IRIS Clarity, Karl Preshaw from Freedom Insurance and Dara Kiernan of KPI Consulting will be discussing:
- The voice channel’s journey from plummeting popularity, to go-to option for VIP customers and conversations.
- It’s vital role for conversations that are complex, sensitive, or confidential - in particular for vulnerable customers, and the FCA Consumer Duty.
- Showcase the technology used by teams in Formula 1 that is helping to lift the voice channel to the quality the customers are demanding.
- Client Case - Study Freedom Insurance.
- Q&A.
The webinar will commence at 12 noon and conclude no later than 12.45 p.m.
Reserve a Place at This Event
If you would like to book a place at this event, please click on the button below.