Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries
Date: 12/09/2024
Venue: Webinar 12 Noon
As customer expectations evolve, contact centres must go beyond traditional operational efficiency to deliver exceptional customer experiences. This webinar, brought to you through the partnership between evcoms and NICE, will explore how NICE, CXone, and Enlighten AI are revolutionising contact centres by automating interaction summaries, reducing manual effort, and driving significant ROI.
This webinar is for contact centre managers, customer experience leaders, and technology innovators looking to enhance operational efficiency and customer satisfaction through AI-driven automation.
Key Discussion Points:
- Introduction to NICE, CXone, and Enlighten AI.
- Learn about the powerful tools transforming contact centres, offering a seamless blend of AI-driven insights and operational excellence.
- Challenges of Manual Notetaking.
- Understand the limitations of manual notetaking, including inefficiencies, inaccuracies, and the strain it places on agents.
- Automated Summaries with Enlighten AI.
- Discover how Enlighten AI automates the creation of customer interaction summaries, improving accuracy, and freeing agents to focus on high-value tasks.
- Benefits and ROI.
- Explore the tangible benefits of automating interaction summaries, including reduced Average Handling Time (AHT), enhanced compliance, and a strong return on investment.
- Introduction to Co-Pilot as an Extension to Auto-Summary.
- Get a sneak peek into Co-Pilot, an advanced tool that enhances auto-summary capabilities, providing deeper insights and supporting agents in real time.
- Interactive Q&A Session.
- Engage with our experts to clarify your questions and explore how these innovations can be tailored to your contact centre’s needs.
Speakers: Mark Evans – CEO - evcoms and Shaun Hewitt - Advanced Analytics, AI & Automation - NICE
This webinar is ideal for contact centre managers, customer experience leaders, and technology innovators looking to enhance operational efficiency and customer satisfaction through AI-driven automation.
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