Sponsor Webinar - ServiceNow - Putting CX at the heart of your Transformation Strategy – and how to make it happen
Date: 21/09/2022
Venue: Webinar 2 p.m.
Putting the customer and their experience of interacting with your organisation as the key focus and central pivot of everything you do is a well-worn sentiment and aspiration for many companies. And, sadly, often that is all it is. Taking that vision and making it a reality can be a daunting and difficult task, requiring patience, tenacity and supreme stakeholder management skills. So how do you go about getting it done? And what are some of the pitfalls to avoid along the way?
In this conversational fireside chat, Nick Rutherford will share some of his experience, insights and lessons learned from undertaking and delivering just such a transformative journey for Castle Water, the UK’s largest independent business water retailer. The session will offer a practical and pragmatic discussion on how to effect customer-centric change and will include the opportunity for open audience Q&A.
Speakers:
- Nick Rutherford, Interim Strategic Technology Consultant, Castle Water:
- Paul Turley, Sales Director, ServiceNow
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