Upcoming Events

May 2019

30.05.2019

CCMA Sponsor Event Avaya - SuperServe 5 Strategies for Superior Customer Experience In the Contact Centre with Marcus Hickman

In 2010, Davies Hickman Partners coined the term ‘omni-channel’ to describe the future of customer contact in the Autonomous Customer research for Avaya. The company is a customer insight and data agency that creates industry-leading thinking about technology, customer experience and business success. At this seminar Marcus Hickman will share insights into the latest consumer trends and opportunities for business in customer contact.

Location
Red Cow Moran Hotel, Naas Road, Dublin, D22 YX80.

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Date:
30.05.2019

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June 2019

12.06.2019

CCMA Sponsor Event - Noble Systems - Using Gamification to Power Agent Engagement & Performance

Gamification has become a significant component in the contact centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance. At this afternoon seminar Noble will share their approach to using contact centre solution data with gamification software to achieve the desired results.

Location
Teeling Whiskey Distillery, 13-17 Newmarket, The Liberties, Dublin, D08 KD91

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Date:
12.06.2019

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19.06.2019

CCMA Members Forum AIB Voice ID The next generation of Customer Authentication

Join AIB and meet the teams that develop, design, deliver and support their propositions, products and services for our customers. AIB will take CCMA members through their journey to implement Voice ID, a new customer authentication system, a first to the Irish market, in conjunction with biometric technology from Nuance.

Location
AIB HQ, 10 Molesworth Street, Dublin 2.

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Date:
19.06.2019

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