Upcoming Events

January 2019

29.01.2019

CCMA Sponsor Event WellTel The Contact Centre in 2020 Will there still be room for agents after AI and Automation?

Since the early 1980's, Contact Centre technology vendors have promised to improve the efficiency of agents, whilst improving customer service. Despite this, we still have a large agent population selling products, supporting and delighting customers. The current wave of AI and Automation-based solutions promise to deliver yet more improvements, but will they deliver? This session will review the current state of “automation” technologies and look at the role of your agents over the coming years.

Location
Louis Fitzgerald Hotel, Naas Road, Newlands Cross, Dublin, D22 X5N7.

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Date:
29.01.2019

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30.01.2019

CCMA Members Voice Workshop - Why Looking After Your Voice is Important.

Research shows that professional voice users who are educated about looking after their voices experience less issues than those who don’t. At this hands on workshop learn how to protect your voice with practical exercises.

Location
Redcow Moran Hotel, Dublin, D22 YX80.

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Date:
30.01.2019

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February 2019

26.02.2019

Sponsor Event - VoiceSage - Overcoming Customer Contact Barriers A Proactive Credit Collections Case-Study With SSE Airtricity

Contacting customers has never been more complex. This added complexity means more points of friction along the customer journey. Nobody knows this better than people in Credit Control. At this sponsored event VoiceSage will discuss how to overcome customer contact barriers with a particular focus on credit collections. The briefing will include a client case study with SSE Airtricity.

Location
Westbury Hotel, Balfe Street, Dublin 2.

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Date:
26.02.2019

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