CCMA Annual Conference 2017 - CX 2020 - Digital, AI and Wellbeing...

Our annual industry gathering with leading national and international speakers. Detailed agenda below. Killashee House Hotel, Naas, Co. Kildare.
May 25th 2017


Killashee House Hotel, Naas, Co. Kildare.


Speakers will include:

  • Eoghan McDermott, Conference Chairperson.
  • New Rules, New Engagement - Gerry Duffy, Professional Speaker on Goal Setting, Motivation, Leadership and Personal Development and Author of The Goal Getter. 
  • The Economics of Experience: how better Customer Experience leads to better Business Results (but sometimes doesn’t..) 
    Gerard O'Neill, Chairman, Amarach Research.
  • The Wayfair Story, focusing on EU Sales & Service Team and Customer Experience Strategies – Renate Kohlmann, Director, EU Sales & Service, Wayfair. 
  • Global Trends & Busy Fools…what’s going to make a difference to Customer Experience - Les Bayne, Managing Director, Accenture.
  • Wellness- Why is it so important? - Dr. Ui May Tan, Health & Wellbeing Clinical Lead, Vhi Healthcare. 
  • Mind the Gap - Len Mason, Digital Experience Strategy Lead, Oracle. 
  • CX for Millennials - What should we do? - Clare Tibbitts, Head of Marketing & Inside Sales UK & Ireland, Plantronics. 
  • Digital Relationship Management - Fergal Coburn, Head of Digital Products & Payments, AIB.
  • Delivering C/X through your People – a Practical Guide - Cormac Murphy, Managing Director, Ennovate Consulting.

The cost per delegate for CCMA members is €199 (cost for non-members is €229).

If two or more delegates attend from one member company the cost per delegate is reduced to €179.


Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.