CCMA Members Forum - eir - Our Journey Towards a Low Effort Experience

At this members forum eir will outline their approach to customer effort and share their experience in making their contact centre low effort. eirZone, eir 1 Heuston South Quarter, St. John's Road, Dublin 8.
September 7th 2017


eirZone, eir 1 Heuston South Quarter, St John's Road, Dublin 8. 


The agenda for the event is as follows:

8.30 - 9.15 a.m.                                         Coffee, Meet & Greet & Networking.
9.15 - 9.30 a.m.              

eir’s journey, bust to boom..  –  

Tim Spence, Managing Director, Customer Operations, eir. 

9.30 -  9.45 a.m. 

Best Customer Experience in Mobile  -

Tracy Kennedy, Director Customer Operations, eir.

9.45 - 10.00 a.m.    

Journey of improvement in Fixed Care

Ashling Moore, Head of Vendor Management, eir.

10.00 -10.15 a.m.                    

eir’s Customer Closeness programme - 

Catherine Lonergan, Director of Customer Value Management, eir.

10.15 -10.30 a.m.                        Agent performance and the link to Customer Effort  – Marguerite Brennan, Director of Customer Operations Support, eir.
10.30 -10.45 a.m.            

Multi-channel contact centre strategy -  

Ashling Moore, Head of Vendor Management, eir. 

10.45 -11.00 a.m  Q & A Session & Close.


Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.