CCMA Breakfast Briefing - GDPR - What does it mean for the Irish Customer Service Industry?

From 25th May 2018, the EU General Data Protection Regulations (GDPR) add extra responsibilities to the Data Protection Act 1998. All organisations that handle personal data must ensure that they are aware of the new rules and must examine the processes they currently have in place to ensure they continue to comply with the law. At this breakfast briefing experts on GDPR will provide guidance to CCMA members on the changes that are required. The Westbury, Balfe Street, Dublin 2.
December 13th 2017


The Westbury, Balfe Street, Dublin 2.


A practical session to discuss this ground-breaking data protection legislation which comes into force on May 25th, 2018.

The biggest changes under the GDPR are in relation to obtaining consent, the right to be forgotten and the appointment of a Data Protection Officer.

At this seminar our panel of experts will outline your main responsibilities and provide guidance on how to start making the necessary changes. 

Speakers will include:

  • Chris Bollard, Partner, Technology and Innovation Group, Matheson.
  • Kevin McLaughlin, Director and Data Protection Officer, IICM. 
  • CCMA Member Companies Panel – a question and answer session with CCMA members from a number of industries outlining how they will address GDPR requirements in their customer service operation. 

This event will begin with registration and networking at 8.30 a.m. and finish at 10.30 a.m.


Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.