CCMA Members Forum - How Remote Working Can Revolutionise your Contact Centre

Remote working is transforming the Contact Centre industry, offering increased productivity, access to new talent pools, lower attrition levels and greater flexibility for scaling. Hear from exceptional Leaders who have embraced remote working and gain insights into Smarter Working for your organisation. Huckletree, The Academy, 42 Pearse Street, Dublin 2.
April 12th 2018


Huckletree, The Academy, 42 Pearse Street, Dublin 2. 


The agenda for the event is as follows:

8.30 - 9.00 a.m.  Networking
9.00 - 9.30 a.m. 

Contact Centre Smart Working

  • Talent Acquisition for home based workers
  • Employers embracing remote working today
  • Smart working employee journey
  • The ROI - Impact to staff retention and costs
9.30 - 10.00 a.m.

The 4 Core Winning Principles for Builiding a Remote Workforce

  • People - the right profile.
  • Technology - best collaorative tools.
  • Trust - outline and empowerment. 
  • Connect -  remote interaction. 
10.00 - 10.15 a.m.                                                                        Homeworking to Hubworking - a new source of Untapped Talent - Shane Nolan, , Senior Vice President Tech, Consumer & Business Services, IDA Ireland.               
10.15 - 10.30 a.m.  Q & A

About the Speakers

John Riordan - Director of Support, Shopify - John has been working with in-house and outsourced remote teams in the US, UK and Ireland since 2003 with companies as diverse as Apple, Virgin Atlantic, AT&T & Disney. In his current role he is based in Cork but manages an Irish team of 200+ customer service staff , 100% remote.

Sue Marshall - CEO Abodoo - Sue has over 20 years contact centre leadership experience across Software, Outsourcing and Online Recruitment. As Regional CEO of SAON in China she initially built a start-up office to headcount of 600 across multiple locations before playing an instrumental part following the acquisition by China HR (Monster). Sue's earliest success was building an outsourced contact centre start-up to revenues of £28 million in just 5 years and was fundamental in the acquisition by Domestic & General. 

Vanessa Tierney is co-founder of Abodoo, an exciting global and intuitive platform that is connecting companies with remote working professionals. She champions remote and flexible working in order to attract and retain the best talent and lives and breathes "smart working" with all her teams now for over 7 years.                 

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.