April 25th 2018
The Alex Hotel, Fenian Street, Dublin 2.
The agenda for this event:
- 8.30 a.m. – 9.00 a.m. - Registration & Refreshments.
- 9.00 a.m. – 9.20 a.m. - Evolving Self Service and Enabling the Business – Brian McCormick, Head of PlanNet21 Contact Centre Development Services.
- 9.20 a.m. – 9.50 a.m. - Contact Centre Application Optimisation - Karl Degenhardt, Cisco Appdynamics.
- 9.50 a.m. – 10.20 a.m. - Cloud Based Services for Email, Chat and Analytics – Kathryn Simons, Cisco Contact Centre Specialist, Broadsoft.
- 10.20 a.m. – 10.30 a.m. - Q&A
Please note competitors to PlanNet 21 are kindly requested not to attend this event.
Reserve a Place at This Event
Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.