CCMA Sponsor Event - PlanNet 21 - Contact Centre Optimisation - Empowering the Business.

This session will cover the latest self service capabilities, business enablement for contact centre administration and optimising contact centre applications to reduce advisor call time and increase customer satisfaction. As part of the session we’ll be looking at customer references as well as hearing from Broadsoft on Cloud based Contact Centre services. The Alex Hotel, Fenian Street, Dublin 2.
April 25th 2018


The Alex Hotel, Fenian Street, Dublin 2. 


The agenda for this event:

  • 8.30 a.m. – 9.00 a.m. - Registration & Refreshments.
  • 9.00 a.m. – 9.20 a.m. - Evolving Self Service and Enabling the Business – Brian McCormick, Head of PlanNet21 Contact Centre Development Services.
  • 9.20 a.m. – 9.50 a.m. - Contact Centre Application Optimisation  - Karl Degenhardt, Cisco Appdynamics.
  • 9.50 a.m. – 10.20 a.m. - Cloud Based Services for Email, Chat and Analytics – Kathryn Simons, Cisco Contact Centre Specialist, Broadsoft.
  • 10.20 a.m. – 10.30 a.m. - Q&A

Please note competitors to PlanNet 21 are kindly requested not to attend this event.

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.