CCMA Members Forum - Merlyn - From Good to Great and Beyond - How to Deliver Winning Customer Service.

Winners of the award for Customer Contact Centre of the Year - Small in 2016 and 2017, at this event Merlyn will outline their culture of continuous improvement and the pivotal role their customer service centre and the wider team played in growing the business from turnover of £10.8m in 2010 to forecasted Year End Sales of £37.5 million at the end of March 2017/18. The company moved from a position of number 14 in the UK shower enclosure market to its current position of number 1 in both the UK and Ireland. Merlyn, Unit 8, Purcellsinch Industrial Park, Dublin Road, Kilkenny.
April 19th 2018


Merlyn, Unit 8, Purcellsinch Industrial Park, Dublin Road, Kilkenny.


This event will take place from 9.30 a.m. till 12 noon and the agenda is as follows:

9.30 a.m. - 10.00 a.m. Registration and Networking.

10.00 a.m. - 11.30 a.m. Presentations on following topics:

  • Overview of Merlyn - What is the winning formula for its phenomenal growth?
  • Evolution of the Customer Service Centre and transformation initiatives implemented.
  • Voice of the Customer Journey and Culture of Innovation.
  • How “Team Merlyn” is the key to success.  
  • What are the HR initiatives that work?
  • Overview of Merlyn Designs

11.30 a.m. - 12 noon - Showroom and Customer Service Centre Tour. 


Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.