Sponsor Event - Webio - The Future of Customer Service

Every industry is now open to disruption from either new players that combine digital and AI driven model, or from existing players that are taking service to a new level using digital and A.I. Conversational technologies are one of these transformational approaches. Huckletree, The Academy, 42 Pearse Street, Dublin 2.
June 7th 2018
 

Location

Huckletree, The Academy, 42 Pearse Street, Dublin 2. 

 

In this information sharing session we will take specific examples from Retail, Finance and Travel industries to show how there is a natural progression from Chat, to Messenger, and VoiceFirst systems, and how it is changing the worlds of customer service, customer contact, and the contact centre industry today.

Topics to be discussed at this breakfast briefing include:

  • How contact centres and related service providers are trying to provide service and support leveraging A.I.
  • How brands are developing connecting customers with onsite services and off site services with Chat and Messenger.
  • Could Amazon Alexa and Google Home devices redefine how voice based customer interactions take place?

The agenda is as follows:

8.30 - 9.00 a.m. Coffee & Networking
9.00 - 9.15 a.m.             Welcome - Mark Oppermann - ‘Disrupt Yourself Before Others Do It For You’
9.15 - 9.45 a.m.                                   Brian Heron, Principal Designer and Director at Each&Other - ‘Leading Examples of Customer Engagement Disruption’
9.45 - 10.15 a.m.                                          Colin Lewis, CMO at OpenJaw Technologies - ‘Lessons from the Leading Edge’
10.15 - 10.30 a.m.                                             Q & A Session

 

Reserve a Place at This Event

Unfortunately this event is now fully booked. Please contact Dorothy at 087-2256055 if you would like any further information.