Previous Events

November 2018

29.11.2018

CCMA Sponsor Event Oracle Customer Journey Mapping Workshop - Cork.

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Voxpro, Link Road, Mahon, Cork.

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Date:
29.11.2018

28.11.2018

CCMA Sponsor Event - Oracle Customer Journey Mapping Workshop - Dublin.

Are you currently leading or involved in Customer Experience transformation initiatives? Are you looking to innovate, and differentiate yourself from your competitors? Do you want to design valuable experiences for your customers leading to profitable return for your business?

Location
Bank of Ireland, Montrose Branch, Donnybrook, Dublin 4.

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Date:
28.11.2018

20.11.2018

CCMA Sponsor Event - BT & Cisco - Creating Meaningful Customer Experiences - Galway

Managing a customer journey that starts on twitter and ends on the phone is not an easy one, for agents or for consumers. BT together with their partners Cisco, have picked up valuable insights as they help organisations all around the world manage these day-to-day complexities. You are invited to join us for breakfast at which we will share our insights and learnings.

Location
Cisco, Oranmore Business Park, Galway.

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Date:
20.11.2018

15.11.2018

Sponsor Webinar - Syndeo - In the age of Messaging, Contact Centre Operations must be 24 x 7

Join us on Thursday November 15 at 2:30 p.m. GMT/ 9:30 a.m. EST as we discuss Asynchronous Messaging and its impact on the Contact Centre.

Location
Webinar

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Date:
15.11.2018

14.11.2018

CCMA Ireland Ltd. Annual General Meeting Dublin.

The annual general meeting for members of CCMA Ireland Ltd. will take place at 6 p.m.

Location
VHi Healthcare, Lower Abbey Street, Dublin 1.

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Date:
14.11.2018