Previous Events

July 2018

11.07.2018

CCMA Irish Customer Contact & Shared Services Awards 2018 - Judges Call

This will give companies submitting entries to the 2018 awards the opportunity to ask any questions or seek clarification. Call will take place from 2.30 - 3.30 p.m.

Location
Conference Call

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Date:
11.07.2018

June 2018

27.06.2018

CCMA Members Forum Vhi Healthcare Customer Service Contact Centre Continuous Improvement in the Customer Experience

Vhi Healthcare were the winners of the award for Customer Contact Centre of the Year - Medium at the 2017 CCMA Awards. The company was recognised for continuing to place their customers at the forefront of their customer service operation, by creating a culture where team members embrace all things customer and focus on performance improvements and advancements, all in the pursuit of operational and service excellence. A never-ending journey……. At this forum Vhi Healthcare will showcase their award winning centre.

Location
Vhi Healthcare, Vhi Business Centre, IDA Business Park, Purcellsinch, Dublin Road, Kilkenny.

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Date:
27.06.2018

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21.06.2018

CCMA Sponsor Event & BBQ - Noble Systems - Leveraging Gamification & Contact Centre Solutions to Drive Agent Engagement and Performance

Gamification has become a significant component in the call centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance. Leveraging gamification with outputs from the contact centre platform to drive desired behaviour among agents and team requires finding the right incentives to measure, monitor and promote the KPIs that are vital to success.

Location
Intercontinental Hotel, Simmonscourt Road, Ballsbridge, Dublin 4.

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Date:
21.06.2018

14.06.2018

CCMA Sponsor Event - Accenture's Technology Vision 2018

Accenture’s Technology Vision 2018 is their annual forecast of the technology trends unfolding in the next three years. The 2018 Tech Vision digs into the IT trends that are rapidly reshaping not just daily life, but society as a whole, and allowing businesses in every industry to reimagine what’s possible.

Location
Accenture, 1 Grand Canal Square, Dublin 2.

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Date:
14.06.2018

07.06.2018

Sponsor Event - Webio - The Future of Customer Service

Every industry is now open to disruption from either new players that combine digital and AI driven model, or from existing players that are taking service to a new level using digital and A.I. Conversational technologies are one of these transformational approaches.

Location
Huckletree, The Academy, 42 Pearse Street, Dublin 2.

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Date:
07.06.2018