News

Date:
13.09.2018
Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

Microsoft Ireland and Codec research shows: • 65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as an average or high priority • Seven out of ten see AI as a high priority for the future for both their general business (69%) and customer service (68%) • But, only 14% claim their organisation is currently using AI for customer service • 33% are planning to implement AI in the future with 44% currently working on projects to use AI as part of their customer relationship management • The main perceived benefits of AI for customer service is its ability to make processes more efficient (80%), enhancing self-service for customers (76%), and the ability to improve the overall customer experience (65%)

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Date:
15.11.2017
IRISH START-UP WEBIO BEATS GLOBAL COMPETITION TO SECURE ITS PLACE ON PRESTIGIOUS GOOGLE BLACKBOX CONNECT PROGRAMME

Dublin based start-up, Webio, The Conversational Middleware Company™ has been successful against 210 companies from 42 countries to secure one of 16 places on Google’s Blackbox Connect 20 Programme. 

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Date:
11.09.2017
Conversational Interfaces Goes Stateside as Webio Expands into the US

Webio wins the first of “many” Financial Services clients in the US.

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Date:
26.07.2016
FTI Consulting appoints Mark Higgins as Senior Managing Director

Mark Higgins is now senior managing director at FTI Consulting, a global business advisory firm operating in 28 countries. In his new role, Mark will be responsible for leading and expanding FTI’s Performance Analytics Division, catering to blue chip clients and specialising in transforming company performance through advanced analytics. FTI’s Performance Analytics Division currently employs 35 people in Dublin and 60 worldwide.

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Date:
28.09.2015
Three officially transfers customer care calls to Limerick from Mumbai and fills 100 roles in the process

Ministers Bruton, Noonan and O’Sullivan welcome creation of 100 additional jobs over the past ten months Three has today completed the transition of all customer care calls from Mumbai to Ireland. This transition has resulted in the filling of 100 roles in its contact centre in Limerick which now employs 450 people.

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