News

Date:
09.06.2013
UPC creates further jobs in Mid-West Region

12 knowledge intensive IT jobs added as UPC sets up European Competency Centre in Limerick. Augments 30 new jobs announced last week

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Date:
17.05.2013
Noble Systems Adds Flexibility to Customer Contact Programs with Web Services

Noble Systems, a global leader in unified contact center technology solutions, announces the Noble® Web Interfacing Service (Noble WISE) to add flexibility to multichannel customer contact programs. Using web services, Noble enables data exchange between applications to improve the customer experience and allow faster response times to customer contacts and to improve Speed to Lead for web centric sales organisations.

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Date:
22.10.2012
33,000-strong Contact Centre Sector growing in the Irish market

New research launched by the Contact Centre Management Association (CCMA) highlights the challenges facing the sector

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Date:
16.04.2012
Lack of voice training sees one in four call centre workers suffer

One in four call centre agents suffer voice problems because managers are failing to properly protect their health, a leading health and safety body said today.

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Date:
12.01.2012
CCMA Member Eishtec Announces Big Expansion Plans in Waterford

The Minister for Jobs, Enterprise and Innovation Richard Bruton TD today (Friday 13 January 2012) announced that Eishtec, a Waterford-based company providing consumer contact centre services, is to create 250 new jobs by mid-2012 as part of a major new expansion at its new custom built facility situated at the Cleaboy Business Park, Waterford.

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