Customer Service Advisors - Abtran

abtranWe are seeking Customer Service Advisors to join our team. This is an opportunity to further develop your customer service skills while utilizing any administration skills you have acquired in a supportive and highly successful organisation. If this role sounds of interest, then please apply online today!

Abtran, one of Ireland’s largest and fastest growing innovative Business Process Outsourcers are currently seeking sales agents to join their teams. We design and deliver service solutions that achieve better customer outcomes for our clients across the public and private sectors. We specialise in the delivery of Sales, Service and Identity & Verification services across regulated markets.

Our client is on the lookout for people who are not afraid of challenges and hard work, people who are fun and enthusiastic and also motivated to achieve excellent results. Having a healthily competitive nature is a bonus also.


Specific duties of the role include:
• Handling a high volume of enquiries from customers, ensuring a quick and effective resolution while efficiently processing incoming applications
• Providing relevant and up to date advice to customers
• In-depth knowledge of the business, and the services provided
• Effectively managing a database through accurate and efficient data entry
• Adhering strictly to data protection and confidentiality laws
• Ensure that all inbound and outbound documentation is processed correctly and in a timely manner
• Accurate data entry and efficient management of database
• Conduct regular and thorough audits for compliance and quality improvement
• Assist with reporting and creating documentation
• Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents


This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:
• Previous Sales or Customer Service experience
• Excellent verbal and written communication skills
• An exceptional telephone manner and strong Customer Service ethic
• Previous Customer Service and Sales experience in a Call Centre or similar environment (desirable however not essential)
• A high level of accuracy and attention to detail
• Ideally have completed a relevant course, strong computer skills are essential.(e.g. ECDL)
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• An understanding of the importance of strong adherence to data protection and confidentiality laws


And in return you will get:

• Competitive Salary
• Subsidised Canteen
• Career Progression and Personal Development
• Free Parking
• Abtran Sports and Social Club
• Great team environment
• Annual Taxsaver tickets
• Cycle-to-work scheme
• An opportunity to gain experience with a progressive, growing and innovative company
This role is full time and permanent with unrivalled career progression opportunities


If so, please apply now with an up to date CV to