CIPS is the national Citizens Information contact centre. It provides a comprehensive and confidential information service directly to the public.



CIPS is currently seeking to recruit a permanent full-time Manager based in our Cork office.

The ideal candidate will have a proven track record in leading and managing a multi-disciplinary team in a dynamic environment. Confident decision-making skills, solid interpersonal skills and practical operational experience in a phone service/call centre environment (or equivalent) are desirable.

If you are looking for such an opportunity and want to play a lead role in this unique Citizens Information Phone Service then we would love to hear from you.

This is a full-time (35 hours per week), permanent position.

Salary scale:  €49,007 - €63,960.  This is an incremental salary scale and is inclusive of two Long Service Increments (LSI)


It is anticipated that new entrants to the Citizens Information Service will be appointed on the 1st point of the scale. Incremental credit, should it be awarded, will be based on previous relevant experience as set out on application form.

Applications must be made, by email only, on the relevant application form (cover letter optional) to: – Please include “Manager Application” in subject line.


Candidates should note that there can be a time delay in receiving email applications.  We recommend that applicants wishing to return an application by email should allow a minimum of 1 hour for their application to reach the address.  Applications will not be accepted after the closing date and time, no exceptions will be made.

A detailed job description and application form can be accessed at:


Closing date for receipt of applications: 1.00pm on Monday 6th November 2017 
Shortlisting will be based on application form only (CVs and late, emailed or incomplete applications will not be accepted).  Canvassing will disqualify. 
A second interview (potentially incorporating a presentation) may be held for the highest-scoring candidates at first interview.


CIPS is an equal opportunities employer.
Funded and supported by the Citizens Information Board.