Research
CCMA Ireland - Perceptions of Customer Service in Ireland & Channel Preferences May 2024
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Industry Research
Research
CCMA Benchmarking Study - Members Survey - 2023
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Research
CCMA Member Benchmarking Study 2022
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Research
CCMA Benchmarking Study 2021
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Research
CCMA Benchmarking & Covid 19 Member Study June 2020
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Research
2019 IDA CX Transformation
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Research
2019 CCMA Coyne Research - Customer Contact Management Association Members Study
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Research
2016 CCMA Deloitte - Ireland’s Customer Contact Sector: Engaging Talent in a Changing Environment
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2014 CCMA UCD Industry Research
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Research
2012 and 2011 CCMA Amarach Industry Research
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