Presentation
Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation
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Webinars & Presentations
Presentation
CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform
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Sponsor Breakfast Briefing - CallMiner - Unlocking the Power of Your Data: Enhancing CX & EX While Driving Operational Excellence
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Presentation
CCMA Leadership Workshop 2 - Leading Through Uncertainty – Building Trust and Resilience - Dara Kiernan KPI Consulting.
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Presentation
CCMA Members Forum - Panel Discussion - Designing and Delivering your Customer Service Offering for Vulnerable Customers
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Presentation
CCMA Sponsor Event - Verint - CX Solutions Clinic
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Presentation
CCMA Sponsor Breakfast Briefing - Tata Communications - Harnessing AI and CX Automation for the Contact Centre of Tomorrow
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Webinar
CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models
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Presentation
CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience
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Webinar
CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation
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Presentation
CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.
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Presentation
CCMA Members Forum - Building a Successful Inside Sales Organisation
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