Webinars & Presentations

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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CCMA Members Forum - Building a Successful Inside Sales Organisation

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CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

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CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

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CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World

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Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success

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CCMA Irish Customer Contact & Shared Services Awards 2024

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CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

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CCMA Members Forum - Menopause at Work - Insights & Learnings

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CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

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Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

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CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

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