Qualtrics

As a leading experience management platform, Qualtrics leverages AI-driven insights to transform the customer experience, supporting contact centres and enhancing digital optimisation initiatives across all interactions—through calls, chats, surveys, employee feedback, and more. By being the system that listens to all conversational sources, Qualtrics provides a holistic view of both customers and employees. Our analytics capabilities can comprehend all of your data, while our insights tool validates strengths and weaknesses and highlights areas of focus related to your business goals. Ultimately, we act as a system of action, recommending how best to drive performance by determining who to engage and when. Our platform helps organisations personalise customer experiences and optimise agent performance effectively leveraging AI to empower the whole business.

We support businesses of all sizes and maturity, from small enterprises to large global corporations. They offer tailored solutions that underpin customer experience management strategies. Qualtrics empowers organisations to enhance customer satisfaction (CSAT) and identify journey pain points by recognising real-time key drivers that impact experiences.

Partnering with Qualtrics enables companies to take meaningful action based on insights, fostering stronger customer relationships, more engaged employees and driving overall satisfaction.

As a proud sponsor of the CCMA, Qualtrics is dedicated to helping industry professionals deliver exceptional service while advancing their customer experience practices for lasting impact.