BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions. The company has 20,000 seats in contact centres in Ireland alone, including an award winning social media centre based in Enniskillen, Co. Fermanagh. Globally, BT manages over 4000 contact centres worldwide with more than 100 of these served from its global hosted platform.
BT Ireland, together with its world class partners can help companies of all sizes create an ‘omni-channel’ approach to their customer communication. BT offers a breadth of capability to support the Irish contact centre industry from business and operational consulting, best practice and benchmarking, through to deployment and in life support. As both a practitioner and highly experienced user, BT Ireland offers a unique blend of business and technical knowledge that ensures a smooth deployment to match its customers’ business requirements.
For more information visit http://btireland.ie/contact_land.shtml
Digital customer 2017 research - Chat, tap, talk: Eight key trends to transform your digital customer experience
Download the PDF document
Founded in 2014, Eleven’s (formerly GEMA Consulting) mission is to empower organisations to engage with customers in an efficient and effective manner across any customer interaction, and go beyond the expectations of great Customer Experience. Based in Ireland and the UK, with Global customers in Europe, America and Asia Pac, Eleven have extensive experience in understanding the customer journey, anticipating the experience they expect and developing intuitive ways to engage and deliver, Eleven enables you to create and better control exceptional experiences.
For those who want to attain and retain customers, Eleven is a group of customer relationship advisors who will create and better control exceptional experiences that exceed expectation and make an impression, increasing satisfaction, loyalty and revenue and differentiating you from your competitors. Eleven partners with world leaders in customer experience platforms providing precision software that lead the way in engaging customers and refining business operations to maximise efficiencies.
For more information visit www.makeiteleven.com
Microsoft Ireland employs 2,000 people representing 72 different nationalities operating out of One Microsoft Place, the company’s campus in Leopardstown, Dublin and its Data Centre in Dublin. At Microsoft, the company has a mission to empower every person and organisation to do and achieve more, not just here in Ireland, but right across the world. From software development, Microsoft International Operations, Finance, HR and Digital Sales for Europe, Middle East and Africa, and Ireland Sales and Marketing, Microsoft has an ambition to help everyone, through the power of technology, to achieve more.
To enable organisations to meet the changing needs of customers and capture new business opportunities Microsoft offers Dynamics 365 – the next generation of intelligent business applications in the cloud. Designed to be personalised, enable greater productivity, deliver deeper insights, and adapt to business needs, Dynamics 365 breaks down the silos between CRM and ERP and brings together the full power of Microsoft with the strength of the Azure cloud.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our CPE, CaaS and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Sian Ciabattoni on 0161 772 7100 or visit www.noblesystems.com.
Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can definitively differentiate themselves across all channels, touch points, and interactions.
Customers have many choices today. So it is critical to make their experiences as simple, consistent, and relevant as possible as they move throughout the customer lifecycle, from buying to owning—and back again. By delivering exceptional customer experiences across the channels your customer wants to communicate on, companies can acquire new customers, retain more customers, and improve efficiency.
From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results that you want and the great experiences that customers want.
For information on Customer Experience in Ireland, event and workshop material or to contact our CX Strategists directly click here.
Webio’s Conversational Interface Platform Delivers AI Driven Conversations to the Contact Centre.
Webio’s conversational interface engagement platform allows contact centres to effectively engage with their customers. Use the power of Artificial Intelligence driven chatbots to streamline inbound and outbound customer engagement across new and existing channels – Messenger, WhatsApp, SMS, E-mail etc.
Using a ‘Blended AI’ approach, Webio AI agents manage low value conversations whilst working alongside live agents, seamlessly engaging them when and where needed in customer conversations. In addition, assisting agents in making decisive and effective outcomes based customer responses.
Why Talk to Us
Customers are more demanding than ever. Their engagement expectations have increased exponentially and contact centres need to adapt. With Webio’s proven track record, conversational interface messaging, AI agents and intelligent engagement platform adapting to this change couldn’t be easier. Improve agent productivity, reduce costs and deliver better business outcomes and customer experiences.
Webio's conversational platform uses the power of AI to streamline communication across new and traditional channels. Taking unstructured inbound and proactive outbound messaging and blending them into conversations - intelligent conversations that deliver better business outcomes and customer experiences.
Visit our website: www.webio.com
West is a leading technology enablement company that helps its clients more effectively communicate collaborate and connect with their customers, stakeholders and employees in a more productive, efficient and customer-focused way. Through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and speciality agent services, West technologies drives its clients through an inevitable digital transformation.
Cloud-based unified communications isn't just a new way of delivering services you already have. A set of integrated tools allows you to change how you execute critical business processes and digital transformation.
Our cloud contact centre solutions cater for customers with as little as 10 agents through to 3000+ agents. With 7.5bn multichannel messages being delivered or received annually, 219K users connected from a telephony perspective into our cloud and being delivered globally, as well as 250+ hosted contact centre customers – West gives you the flexibility and control you need to deliver outstanding customer experiences.
“The Irish Customer Engagement Delivery Partner”
In the last 25 years, Wren Data Ltd. has built a reputation for excellence in providing superior solutions and services to multi-nationals, utilities and government agencies as well as Ireland’s leading BPO’s.
By partnering with Technology Leaders, Wren Data delivers on key business objectives, resulting in best in class customer engagement while improving the important bottom line through significantly increased process efficiencies and automation.
Focused on understanding customer requirements, our approach aligns all key stake holder views, knowledge and recommendations; coupled with our extensive experience to achieve major positive business process transformation for our clients and their customers.
We now bring that passion for excellence to the fore again by partnering with Eptica in an exciting new chapter of further enabling our clients to address the significant challenge of multi-channel digital customer engagement.
Eptica provides intelligent platforms for digital customer experience for all digital channels, including self-service & knowledge base, email, chat and social media.
Specialising in Natural Language Processing (NLP), Eptica makes the best use of AI and cognitive technologies to enable brands to improve customer satisfaction, competitiveness and customer insights, ensuring that their customer service delivers value to consumers and across their business.