West is a leading technology enablement company that helps its clients more effectively communicate collaborate and connect with their customers, stakeholders and employees in a more productive, efficient and customer-focused way. Through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and speciality agent services, West technologies drives its clients through an inevitable digital transformation.
Cloud-based unified communications isn't just a new way of delivering services you already have. A set of integrated tools allows you to change how you execute critical business processes and digital transformation.
Our cloud contact centre solutions cater for customers with as little as 10 agents through to 3000+ agents. With 7.5bn multichannel messages being delivered or received annually, 219K users connected from a telephony perspective into our cloud and being delivered globally, as well as 250+ hosted contact centre customers – West gives you the flexibility and control you need to deliver outstanding customer experiences.