“The Irish Customer Engagement Delivery Partner”
In the last 25 years, Wren Data Ltd. has built a reputation for excellence in providing superior solutions and services to multi-nationals, utilities and government agencies as well as Ireland’s leading BPO’s.
By partnering with Technology Leaders, Wren Data delivers on key business objectives, resulting in best in class customer engagement while improving the important bottom line through significantly increased process efficiencies and automation.
Focused on understanding customer requirements, our approach aligns all key stake holder views, knowledge and recommendations; coupled with our extensive experience to achieve major positive business process transformation for our clients and their customers.
We now bring that passion for excellence to the fore again by partnering with Eptica in an exciting new chapter of further enabling our clients to address the significant challenge of multi-channel digital customer engagement.
Eptica provides intelligent platforms for digital customer experience for all digital channels, including self-service & knowledge base, email, chat and social media.
Specialising in Natural Language Processing (NLP), Eptica makes the best use of AI and cognitive technologies to enable brands to improve customer satisfaction, competitiveness and customer insights, ensuring that their customer service delivers value to consumers and across their business.