Latest Vacancies

Date:
05.12.2018
Call Centre Sales Agent - Eir

At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have customer service and/or sales experience, are motivated by earning commissions, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you! Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers. We offer high quality fixed line, mobile and broadband services to over 2 million customers.  

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Date:
05.12.2018
Dialler Manager - Eir

If you are a Dialler Analyst or Coordinator looking to take the next step in your career then this could be the ideal role for you. This position has been created to work directly with the Operations Manager to create and manage inbound and outbound campaigns within a rapidly expanding Contact Centre. 

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Date:
05.12.2018
WFM Scheduler - Eir

As a member of the WFM team, the Scheduling Analyst will be responsible for providing and completing regular scheduling responsibilities and provide schedule analysis and staff recommendations to meet the service center goals. This position requires detailed, accurate, and timely completion of scheduling reports. Additionally, Scheduling Analyst will assist in the maintenance of WFM data reports to ensure accuracy of historical statistics provided to the Eir management team.

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Date:
05.12.2018
Forecasting & Planning Manager - Eir

Reporting directly to the Director of Customer Support the Forecasting and Planning Manager is responsible for working with multiple partners across eir Consumer & SMB business teams to deliver valuable insights that drive the forecasting process for the Operations Centres.  This role is also responsible for developing capacity modelling to identify constraints and workforce management requirements in an effort to meet operations business plans/objectives.  This position will work closely with the Customer Operations Managing Director and Operational site leaders to understand the strategic direction of the operation and how the forecasting and capacity planning process will support growth and overall performance. The position must establish and maintain strong relationships that will allow an effective working relationship with all levels of employees & management from multiple departments and multiple sites.

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