Front Line Management

Forecasting & Planning Manager - Eir

Reporting directly to the Director of Customer Support the Forecasting and Planning Manager is responsible for working with multiple partners across eir Consumer & SMB business teams to deliver valuable insights that drive the forecasting process for the Operations Centres.  This role is also responsible for developing capacity modelling to identify constraints and workforce management requirements in an effort to meet operations business plans/objectives.  This position will work closely with the Customer Operations Managing Director and Operational site leaders to understand the strategic direction of the operation and how the forecasting and capacity planning process will support growth and overall performance. The position must establish and maintain strong relationships that will allow an effective working relationship with all levels of employees & management from multiple departments and multiple sites.

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