Ryanair - Customer Care Administrator

Description

Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair. Carrying 166.9 m guests p.a. (Forecast FY23) on more than 3000 daily flights from 82 bases, the Group connects over 240 destinations in 40 countries on a fleet of 600 aircraft, with a further 120 Boeing 737s on order, which will enable the Ryanair Group to lower fares and grow traffic to 225m p.a. over the next 4 years.  Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 38-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.

We are inviting applications for the position of Customer Care Administrator. The purpose of this position is to assist in the smooth running of the Ryanair CS operation. The successful candidate will be hard working, energetic, self-motivated with a natural ability in problem solving.

Duties Include:

  • Working to weekly deadlines in a dynamic environment
  • Handling customer contacts by phone, chat and email
  • General administration duties and adhoc reporting
  • Liaising with internal and external stakeholders on a regular basis
  • Reporting and communicating to management on problems which arise and suggest solutions on how to overcome them.

Requirements:

  • Excellent telephone manner and a proactive approach to dealing with errors and complaints
  • Good knowledge of Microsoft Office suite (specifically Word and Excel)
  • Excellent written and verbal communication skills
  • Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
  • Energetic and enthusiastic individual looking to thrive and progress in an expanding company
  • Detail orientated; ability to complete large volume of work quickly
  • Fluency in English (written & verbal). Another European language is desirable but not essential
  • Previous experience in a similar role would be a distinct advantage
  • Immediate start required

Benefits

Competitive salary and airline benefits.

Apply through this link