SSE Airtricity - Customer Service Agent
Customer Service Agent
We're proud to have been a Principal Partner for COP26, the UN Climate Change Conference, and are leading the way to provide the energy needed now, while building a better world of energy for tomorrow. To reach net zero by 2050, we're looking for people who can bring big ideas, new skills and innovative thinking to help us build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.
So join us on our journey to net zero. Help us power change.
About the Role
Base Location: Dublin
Salary: €26,235 depending on skills and experience + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
We believe in treating our customers like family and always going the extra mile in whatever, we do and we are looking for passionate, motivated and hardworking Customer Service Advisors to join our team.
As a Customer Service Advisor your main responsibilities will be:
- Answering inbound customer queries as the first point of contact for SSE Airtricity
- Taking ownership and striving to resolve situations effectively on the call
- Ensuring all customer queries are dealt with efficiently and in a timely manner
- Using our many different systems you will perform administrative duties based on the conversations you will be having with our customers
- Working on developing your skills you will be encouraged to ask questions, suggest improvements, and take on board all training offered to you so you can progress within SSE Airtricity.
What do I need?
To be considered for this role, we would love you to have:
- Strong customer service skills
- Previous experience in either a contact centre or a face-to-face capacity and a history of working in a compliant and target-based environment would be an advantage, but not essential as full training will be given
- As numbers form a large part of this role, we will require you to have analytical and reconciliation skills
- Confidence with computers is a must as you will be working on multiple systems at once in a very fast paced environment
- Excellent communication skills.
About our Business
SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. At SSE Airtricity we believe in making energy better. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
Life at SSE
If you're considering a career with us, you're probably wondering what's in it for you? From health and wellness to finances and family, we're proud of our benefits package which includes 34 days holiday (plus the option to buy additional days), enhanced maternity and paternity leave, discounted healthcare and a wide range of offers via our SSE Advantage scheme.
At SSE we're proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself. We take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining SSE.
All applications can be made online via our careers page